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What is your Return Policy?
Are your products real?
How many items may we receive on one order?
How long does shipping take?
What is GSM?
Which carriers use GSM in the United States?
What are frequency bands?
What is a "sim free" or "unlocked" phone?
How do I use my existing plan with an unlocked GSM phone?
Can I use my cell phone abroad?
What is an IMEI number?


What is your Return Policy?
Returns Policy Schmechnology currently operates the returns policy listed below. We reserve the right to change our policy at any time. Any e-mail regarding returns should be sent to CJTwitter6@gmail.com. Alternatively, you can use the Ask Seller a Question form. We will then forward details of the return procedure and a RMA form. Once we have received the completed RMA form, we will issue you a RMA number and give you instruction on how to return the goods. All returns without a RMA number will rejected, and sent back to the customer at their own cost. Damaged or Defected Goods In the event that your goods arrive dead on arrival, we will replace the goods with ones in working order. In the first instance please e-mail us at CJTwitter6@gmail.com with a description of the fault, your name and address and your order number. We will then arrange for your replacement goods to be delivered and the damaged goods to be collected. You will not be charged for this service. Please note however, that you have until 48 hours from the day of delivery to report the fault to us. If your goods are damaged and are still within the manufacturer's warranty, please contact the manufacturer for initial assistance. The manufacturer is responsible for deciding how long they will need to keep your goods to complete their repairs. Damaged goods does not cover damage by normal wear and tear, liquid damage, abuse, misadventure or any other actions outside the scope of reasonable use of the product. Unwanted Goods If for any reason you wish to return the goods for a refund and they are not defective or damaged such as broken packaging, any marks, scratches then you have until 7 days from date of delivery to do so. Once again, you must first send us an e-mail with a brief explanation, and we will e-mail you a RMA form and instructions. It is essential that goods are returned in original manufacturers packaging, with all manuals, software and accessories included. We must receive the returned goods within 14 days of issuing you an RMA number. Any goods received after this period cannot be processed for a return and any return shipments will be rejected. In addition, returns will be disqualified if: -there are marks or scratches on the item. -the item being returned is physically damaged. -you're unable to provide the password or have locked the phone with password. -the original manufacturer packaging is missing. -failed to contact us within 7 days for return or exchange. If goods are not in 'new' condition, then we will charge a 20% restocking fee, depending on the condition of the goods, at our discretion. Goods which have clearly been in heavy use and may not pass as new will be charged a 20 to 25% re-stocking fee. Provided that goods are in 'new' condition we will refund your money within 30 days of receipts of the goods. We cannot refund shipping charges both from and to us. All returned items for refund are subject to a minimum 15% restocking fee and a transaction fee may apply. Certain specialty products, limited editions and hard to source products are exempt from the 7 day return policy. These products can only be exchanged for the same model or similar model (if we no longer stock the original model) if the product is damaged or defective. Products which are exempt will be clearly marked on the products description page. In addition, all refunds will be made to the original form of payment. If you paid by credit card, the refund will be made to your credit card only. A store credit will be applied if the original form of payment cannot be refunded. If you have any questions regarding returns, please don't hesitate to email me at CJTwitter6@gmail.com Exception: If your product was damaged at time of arrival I will gladly reimburse you for postage. Please advise me of the delivery condition immediately at CJTwitter6@gmail.com, and please send time-stamped photographs of the damages. Return the item immediately, and I will reimburse postage toward your method of payment used for the order.

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Are your products real?
Yes. They are factory direct from the stated manufacturers. Your products are precisely as described.

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How many items may we receive on one order?
Your order size must be 1-10 items in order for it to qualify for 3 business day shipping. If you have a larger order, it may take longer to ship, but you will never be charged for shipping.

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How long does shipping take?
If the item is in stock, shipping is initiated within 24 hours of ordering and the package will arrive at its destination (anywhere in the US) in approximately 3 business days or less.

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What is GSM?
GSM is the most widely used cellular network in the world. GSM (Global System for Mobile Communications) is a wireless technology that is used my cellular carriers in the USA and around the world. It is extremely popular because of a large network of international roaming agreements. This means that a compatible GSM phone can be used conjunction with 650 carriers in 210 countries/areas of the world, where a roaming agreement with your home network is in place.

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Which carriers use GSM in the United States?
AT&T and T-Mobile are the largest GSM carriers in the USA. Verizon and Sprint operate on the CDMA network, and Nextel operates on the iDEN? network. In the USA the largest GSM carriers are AT&T Wireless and T-Mobile. In addition to this, there are over 50 regional GSM carriers providing coverage for smaller and more remote areas. Most of these carriers have roaming agreements with each other to provide greater coverage for their subscribers. Only GSM phones can work with GSM carriers.

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What are frequency bands?
Carriers operate on specific ranges with the GSM frequencies. The GSM network consists of multiple frequency bands on which carries operate. Carriers work on single or multiple frequency bands, which are usually issued by the government. The four frequency bands in use by the GSM network worldwide are 850, 900, 1800, and 1900 MHz (MegaHertz). In the USA the frequency bands in use are 850 and 1900 MHz; different countries use a different combination of these four bands. DualBand and TriBand phones can operate on and frequency bands respectively. A Quadband phone provides maximum coverage as it can operate on all 4 frequency bands.

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What is a "sim free" or "unlocked" phone?
An unlocked GSM phone is a phone that is not locked to a particular carrier. When you purchase a GSM cell phone with a new service plan, the phone is locked to that particular carrier. This means that the phone will not work when you insert a SIM card from another carrier in order to use that network on your phone. Carriers usually lock phones usually to prevent subscribers from using the phone with a competing carrier. Sim free refers to a phone that is bought without activation or a service plan. A phone bought with an activation plan is heavily discounted because the carrier can recover the cost through the revenue guaranteed by a 12 month (or longer) service contract.

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How do I use my existing plan with an unlocked GSM phone?
It's easy, actually. Just insert your SIM card from your carrier into your cell phone. If you are with a carrier which uses the GSM network, you will have been originally provided with a SIM card. The SIM card contains all the relevant information for connecting your phone to the network including your existing phone number, in addition to any contacts you may have saved. You can find instructions on how to remove and insert you SIM card by reading the manufacturer's manual.

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Can I use my cell phone abroad?
Certainly, if your phone is compatible and your carrier allows it. To use your phone abroad you must first check that your phone can operate on the frequency bands in use by you destination country. This information can be provided by calling your carrier. You may also need to make a request with your carrier to enable international roaming on your service plan. When abroad your cell phone will be working on a foreign carrier which has an international roaming agreement with your home carrier. Any calls made or received abroad will normally be substantially higher than usual. Please consult your carrier for more information on your roaming call rates.

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What is an IMEI number?
It is a serial number for your phone. An IMEI (International Mobile Equipment Identity) is a unique 15 digit code used to identify an individual GSM cell phone to a cellular network. You can usually find the IMEI number on the exterior of your phone’s original box and also on the back of the phone with the battery off. An easier way is to simply enter *#06# and the IMEI number will be displayed on screen.

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Last Updated: 22 Nov 2012 06:51:44 PST home  |  about  |  terms  |  contact
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